Implementation Consultant (Ref #D2LIMC2008)

General Description:

Desire2Learn is hiring an Implementation Consultant who will work directly with clients to deploy and integrate Desire2Learn products. Implementation Consultants work closely with our clients and other members of the Professional Services Organization to scope, plan, design and implement solutions based on Desire2Learn products that contribute to the business goals of our clients. Examples of client projects include real-time and batch integration to other business systems, access management integration, custom solutions development and custom reporting.

The ideal candidate should be a quick learner, have excellent technical skills and be passionate about customer satisfaction and success. The individual should also thrive in a fast-paced environment, readily take ownership of projects and tasks, and have outstanding client communication skills.

Division/Department: Delivery Services

Type of Position: Full-time

Location: Kitchener, Ontario

Main Duties:

Consult with clients to gather and document functional and non-functional requirements
Provide consultation to determine hardware sizing and resource planning
Provide consultation on advanced application setups
Perform gap analysis on client requirements and Desire2Learn products
Design and implement solutions to meet client requirements
Prepare design documentation and technical documentation
Provides consultation to clients regarding integration solutions
Provides guidance on configuring Desire2Learn integration tools
Provides recommendations to the Product Management team on future product functionality
Documents details of client integrations
Provides input on project plans
Provides input on product roadmap for the integration tools

Work Experience Recommendations:

Minimum of 3 years relevant work experience
Demonstrated consulting experience (internal or external)
Excellent verbal and written communication skills. Able to communicate information and issues clearly and succinctly with both technical and non-technical colleagues and clients.
Excellent problem solving skills
Ability to learn new concepts and processes quickly
Ability to work independently or effectively as part of a team
Ability to work under tight deadlines
Ability to effectively manage small technical teams
Ability to work on multiple tasks at one time and reprioritize tasks as necessary
Strong knowledge of :
- Database management, including SQL and relational concepts
- Development of solutions leveraging the .NET Framework, including ASP.NET and Web Services
- C# (Java and other object-oriented development experience will be considered as well)
- Microsoft IIS
- XML and XSD
- LDAP and Application Access Management would be considered an asset
Microsoft Certifications would be considered an asset (MCSD, MCSE, etc)
Some travel to client sites may be required
Fluency in a second language would be considered an asset

Education Recommendations:

Bachelor's degree or equivalent in Computer Science, Applied Science or Engineering

We thank all applicants in advance for their interest. To make the best use of your time and ours, only those applicants whose profiles closely match our requirements will be contacted directly.

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