Current Job Openings

Positions Currently Available in Kitchener-Waterloo, Ontario:

Corporate Operations:
• Project Manager, Corporate Initiatives (ref #D2LPMCI)

  Project Managers, Corporate Initiatives will be responsible for managing a wide variety of cross-functional projects that involve various parts of the company. They will be able to drive projects to completion, meeting deadlines and budgets while mitigating risks. They will offer project and program management services and support to all parts of the organization at a strategic level. We are looking for candidates with project management experience who are technically savvy, have exceptional reporting and communication skills and are comfortable dealing with all levels of staff and management.

  
  

Customer Support:
• Bilingual Product Support Specialist (ref #D2LBPS)

  Support specialists are responsible for receiving and resolving technical issues faced by external clients in their use of D2L products. They are responsible for timely resolution or escalation of usage issues, bug reports, feature requests, and other issues as reported via phone or email from clients. They are also responsible for building self-help knowledge-base data to help support clients that wish to research their own solutions.

  
  
• Customer Support Representative (ref #D2LCSR)

  Desire2Learn's Customer Support team is a first-rate organization supporting our clients at leading organizations around the world. As a Customer Support Representative, you will play an integral part in client satisfaction and improving the learning experience for millions of users.Customer Support Representatives are the first line of support for clients who need help with the Desire2Learn Learning Suite. The ideal candidate possesses exceptional communication and customer service skills and takes pride in providing outstanding support to clients.

  
  
• Manager, Customer Support (ref #D2LMCSS)

  The Support Manager's core purpose will be to direct, manage, and grow a global team of skilled customer support representatives. Systematically measure and improve support staff knowledge that leads to consistent increase in performance as well as remain proactive with efforts to ensure departmental resources are readily available. Utilize professional experience to design and/or revamp workflow processes to improve the customer experience.

  
  
• Product Support Specialist (ref #D2LPS)

  We are seeking a Product Support Representative with a flexible schedule, and experience working in a fast-paced environment. Product Support Specialists provide technical assistance, support and advice to end users and administrators. Our Support department plays an integral role in the organization by interpreting problems and providing support for our software. Candidates must be technically sound, proactive in nature and have the ability to gracefully deliver in high pressure situations.

  
  
• Supervisor, Service Desk (ref #D2LSSD)

  As part of the Customer Service & Support team this role provides direct leadership and mentorship to the Service Desk team. The team lead will also be responsible for Senior Customer Service Representative duties on as needed basis to assist with complex client issues. The team lead can have up to 6 direct reports, but norm is 4.

  
  
• Supervisor Technical Response (ref #D2LST)

  As part of the Customer Service and Support function this role provides direct leadership and mentorship to the Technical Response team. The team lead will also be responsible for Senior Technical Response duties on as needed basis to assist with highly technical complex client issues.

  
  
• Technical Support Analyst, Tier 3 (ref #D2LTSA)

  The Technical Support Analyst, Tier 3 requires an individual who has experience in resolving highly technical complex client issues. You posses technical knowledge, problem solving skills and experience in a helpdesk environment providing senior level technical support to clients. In this position you will provide support for clients from all verticals who are using our enterprise suite of eLearning web-based software.

  
  

Information Technology:
• Helpdesk Analyst (ref #D2LHDA)

  The Helpdesk Analyst is the primary point of contact for Desire2Learn Incorporated users with requests relating to the use of computer hardware and software. Responsible for providing initial response and technical support to local and remote employees with issues relating to hardware as well as software. Issues must be responded to and tracked within the ticketing system in a courteous, timely manner.

  
  
• Microsoft System Administrator (ref #D2LBAA)

  The Microsoft System Administrator is responsible for the internal enterprise applications at Desire2Learn. Working closely with stakeholders across the company they will be responsible for the maintenance, configuration, and deployment of all internal applications.

  
  
• Senior SQL Server DBA (ref #D2LDWA)

  The Senior SQL Server DBA is a member of the business applications team within the Information Technology Department. Responsible for the definition, design and implementation of the data warehouse and internal business intelligence reporting. They will be excellent communicators capable of taking complex business and analytical requirements and translating them into systems that improve efficiencies and drive the businesses of our end users.

  
  

Marketing:
• Client Development Specialist (ref #D2LCRS)

  The Client Development Specialist is responsible for promoting Desire2Learn Products/Services, establishing customer relationships, and providing qualified, motivated leads to the Sales teams. As a key member of the marketing team, the successful candidate will have in-depth knowledge of the company's solutions, competition, and a keen interest in the eLearning industry. The primary market focus is the education sector. We are looking for an energetic, polished individual with exceptional communication skills and a talent for relationship building. The successful candidate will gain expertise in accurately capturing and qualifying leads, effectively managing a sales pipeline, and achieving quarterly revenue targets.

  
  
• Director, Corporate & Government Strategy (ref #D2LDISCG)

  The Director, Industry Strategy will advise and support execution on the strategy for their assigned sector(s).They will know their sector inside and out and be a cross-functional, strategic thinker. A candidate with C-level or Managing Director experience or skills is an ideal fit for this role.

  
  
• Director, Marketing Operations (ref #D2LDMO)

  The Director of Marketing Operations will be responsible for the oversight, development and management of key marketing processes, particularly those with a high dependence on cross-functional teams. This would include the management and administration of sales support tools and related items, the annual and quarterly planning and reporting process, budget development/management as well as ongoing metric development, reporting, program measurement/ROI, and continuous improvement. This role will also develop plans for and provide operational management of all Marketing related systems such as the Marketing Automation System MAS and the marketing component of CRM including the development and management of measures, processes, data integrity, reporting and day-to-day management. The ideal candidate will have significant experience in Marketing Operations including Marketing Automation Systems, CRM systems, plan development, reporting, and ROI analysis.

  
  
• Product Marketing Manager - Services (ref #D2LPMMS)

  The Product Marketing Manager - Services will be responsible for supporting and executing the go-to-market strategy for assigned service offerings. The successful candidate will identify market opportunities and craft the services messaging and positioning for target market segments. Attention to detail and an eye for quality, along with the ability to grasp and translate technical product and services capabilities into benefits will be crucial. The candidate will be the expert in both the service offering and their buyers - how they buy and their buying criteria, and will transfer that knowledge both internally and externally through a wide range of mediums. The candidate will champion the Desire2Learn products and services with knowledge, passion and energy both internally and to the market.

  
  
• Senior Public Relations & Communications Manager (ref #D2LSPRM)

  The Senior Public Relations & Communications Manager will be responsible for the development and management of the public relations strategy, plan and day-to-day activities to aggressively promote the Desire2Learn brand across vertical sectors and geographies around the globe.

  
  

Product Development:
• Architect (ref #D2LARC)

  We are looking for people to work on the software architecture and design of Desire2Learn's products. Architects are technical gurus with experience working with large-scale component-based systems.

  
  
• Business Analyst/Product Designer (ref #D2LPD)

  Product Designers are responsible for taking requirements from Product Management and refining and translating them into detailed functional specifications that support the overall product strategy. The Product Designers will work with clients, partners, as well as stakeholders from several business units to ensure functionality meets the needs of our targeted markets.

  
  
• Core User Interface Developer (ref #D2LCUID)

  We are looking for talented, passionate web developers to join our core UI team. The user interface components and systems our platform team designs and builds are used by our entire development group, and will be seen by millions of users.We want developers who are constantly on the cutting edge of the web technology space, and are always looking for ways to learn, innovate and improve. They take pride not just in getting things done, but in getting them done well.

  
  
• Developer / Analyst (ref #D2LDA)

  The Development Team Lead is a designation, with responsibilities outlined below which augment your current base role. We are looking for strong coders who can analyze problems, determine where the problems are, and recommend solutions. In addition, the successful candidate may also be involved in troubleshooting custom-made extensions to our products. Successful candidates will be good analyzers and creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to detail and competence. They are excellent communicators who are able to bridge the gap between coders and the outside world.

  
  
• Development Manager (ref #D2LDEVMGR)

  The Development Manager will lead a development team forward as they work to research and develop leading products in a highly competitive market. The members of these teams are high performing and creative, and supporting them is instrumental to our success. The Development Manager should understand the roles involved and offer the structures they need to perform well. The manager will work with developers, QA and designers to assess priorities, set goals and meet the objectives as one of the premier software development teams within the company. Effective communication and collaboration with development leadership is critical to the success of this role. Primary to this role is the care of each team members career path, both immediate and long term as well as resourcing the team as needs increase. The Development Manager will report to, and work with the Engineering Director to understand the expectations of the team as well bringing needs from the team to the Director as well.

  
  
• Engineering Director (ref #D2LEDIM)

  The Engineering Director is responsible for delivering high quality products on time and on budget. They are overall owners for execution on strategic production direction and will work closely with market development and product planning functions to create product roadmaps based on accurate capacity planning, market data and timing. This role will direct a team of Technical Product Managers, Project Coordinators, Development Managers and Technical Team Leads (designers, developers, QA analysts) to foster a culture of creativity, innovation, ownership and accountability for producing only the best products. This includes allocation of people to projects, resource planning, forecasting, budgeting, recruiting, professional development and discipline/termination. All functional groups in a product group report up to the director, either directly or indirectly through functional managers. This is a senior leadership position within the Product Engineering organization - working with Product Operations and other leadership to ensure successful working relationships and alignment of team goals to divisional objectives.

  
  
• Enterprise Architect (ref #D2LEA)

  Desire2Learn is looking for people to join our Enterprise Architecture team providing enterprise level architectural direction for our world class, large-scale, component-based applications. This includes developing functional and technical requirements and seeing them through application development and implementation.

  
  
• Extensibility Designer (ref #D2LED)

  Do you debate with fiends the user experience impact of the black bar at the top of Google pages? Do you have an opinion on the jquery vs mootools debate? Is your favourite part of Chrome the webkit tools so you can check out "how they did that"? If you answered yes to any of these questions you might be the designer we are looking for. We are a small team inside Desire2Learn and we are looking for a candidate with graphics design experience and product design aspirations while still being hands on. In this role you will be working on a many elements of the process: you are going to imagine it, then re-envision it with the team, then work with that team to provide the graphics assets and finally, make sure we have all hit the mark with users. If you are passionate about design check out the details below.

  
  
• Intermediate Software Developer (ref #D2LSDI)

  We are looking for experienced software developers to help create and improve our suite of advanced communication and collaboration tools for e-Learning. Successful individuals possess keen design and programming skills and a love of coding.

  
  
• Product Analyst (ref #D2LPA)

  This key position is for an individual contributor that combines deep technical insight with market savvy to advise senior Engineering management and Product Management staff and leadership on significant competitive differences that may influence product direction. The candidate will also work with field account teams and customers or prospects to connect technical differentiation to enhanced business value through presentations and written communication.

  
  
• Product Planner (ref #D2LPP)

  The Product Planner is responsible for driving a product from planning "vision" through the first development milestone. Product Planners provide long-range, strategic thinking, and manage products through the product development process, driving them effectively to completion. Product Planners are expected to develop and maintain strong working relationships and interactions with customers, senior executives, technical leaders, and customer & market focused groups within Desire2Learn as they develop and execute on business and product plans. Product Planners think strategically about business issues, understand new technologies and their benefits to customers, synthesize large amounts of information into crisp recommendations, present and defend recommendations to a variety of audiences, such as executives, program managers, and developers; and discover and evaluate new business opportunities by creating customer-driven plans backed by solid market and financial analysis.

  
  
• Quality Assurance Analyst (ref #D2LQAA)

  Quality Assurance Analysts help improve and maintain product and process quality. They apply proven analytical and problem-solving skills to help validate implementation of products against functional and technical specifications and assist other members of the Product Team through careful testing.

  
  
• Quality Assurance Analyst - Customization (ref #D2LQAAC)

  We are looking for an experienced candidate to perform a wide variety of technical Quality Assurance assignments under minimal supervision, with latitude for independent action and decision. The Quality Assurance Analyst will work with the Customization Team to help validate the delivery of products against functional and technical specifications. The Quality Assurance Analyst will also be responsible for contributing to the development of standards and policies within a rapidly growing department. They will work closely with employees from other departments, including Product Development, Product Support and Project Management.

  
  
• Quality Assurance Developer (ref #D2LQAD)

  Quality Assurance Developers (QA Developers) improve and maintain product and process quality. They apply proven analytical and problem-solving skills to help validate implementation of products against functional and technical requirements. QA Developers are highly technical, with a deep and practical understanding of software architecture, standards and code. They write applications to test and verify product quality and isolate problems down to the code level. Successful candidates will use an appropriate mix of automated and manual testing to accomplish their objectives. QA Developers work with minimal supervision with latitude for independent action and decision.

  
  
• Senior Product Designer (ref #D2LSPD)

  Product Designers are responsible for taking requirements from Product Management and refining and translating them into detailed functional specifications that support the overall product strategy. The Product Designers will work with clients, partners, as well as stakeholders from several business units to ensure functionality meets the needs of our targeted markets.

  
  
• Senior Quality Assurance Analyst (ref #D2LSQA)

  We are looking for experienced candidates to perform a wide variety of technical Quality Assurance assignments under minimal supervision, with latitude for independent action and decision. The Quality Assurance Analyst helps improve and maintain product and process quality.

  
  
• Senior Quality Assurance Analyst - Mobile(ref #D2LSQAAM)

  Quality Assurance Analysts help improve and maintain product and process quality. They apply proven analytical and problem-solving skills to help validate implementation of products against functional and technical specifications and assist other members of the Product Team through careful testing. They will work closely with employees from other functions, including Development, Product Support, Product Management and Project Management. QA Analysts work under minimal supervisions with latitude for independent action and decision.

  
  
• Senior Software Developer (ref #D2LSDS)

  We are looking for experienced software developers to help create and improve our suite of advanced communication and collaboration tools for e-Learning. Successful individuals possess keen design and programming skills and a love of coding.

  
  
• Senior Software Developer - Cloud Computing (ref #D2LSSDC)

  We are looking for a rock star developer to build the next-generation cloud platform for Desire2Learn's teaching and learning solutions. Become a part of an incredible software engineering team and get a chance to work with some of the brightest minds in Canada.Have you ever wondered how to evacuate the City of Toronto in one hour? Or how to hitch a ride on an asteroid to a nearby planet? If these are the types of problems you think you can solve, we would love to hear about the technology challenges you have faced and overcome already.How about inventing the next social networking paradigm? Or hacking the most scalable NoSQL Map-Reduce architecture out there? If you see yourself competing and defending your technical design in front of your peers and are looking for an amazing and fun workplace, join Desire2Learn's Product Development division.Be prepared for the toughest interview of your career!

  
  
• Senior Software Developer - Mobile (ref #D2LSSDM)

  We are looking for experienced software developers to help create and improve our mobile solutions for e-Learning. Successful individuals possess keen design and programming skills and a love of coding.

  
  
• Software Developer (ref #D2LSD)

  We are looking for savvy, experienced software developers to help create and improve our suite of advanced communication and collaboration tools for e-Learning. We want leading-edge people who intrinsically understand social applications and the power of the network effect, how to use the web as a platform and the technology behind it all.

  
  
• Mobile Software Developer (ref #D2LSDM)

  Mobile software developers write code on leading edge mobile platforms. They design, implement, test, and support software produced by the mobile team and used by millions of users worldwide. They work with development managers, product managers, architects, quality assurance testing specialists, and system administrators with the objective of delivering cutting edge user experiences across a wide range of mobile devices and smartphones.

  
  
• Technical Product Manager (ref #D2LTPM)

  The Technical Product Manager (TPM) is responsible for defining market requirements and packaging appropriate features into product releases. The position involves close interaction with other Product Managers, Product Designers, Development Leads, Product Architects, and key customers.

  
  
• Usability Data Analyst (ref #D2LUS)

  The Usability Data Analyst will work across product teams to develop and deliver a strategy to leverage large-scale data sets to understand and model user behaviour. They will provide research support at all phases of the design process. To drive integration of research findings, the Usability Data Analyst will develop written summaries and suggest design alternatives.

  
  

Professional Services:
• Application Designer, Services (ref #D2LAD)

  Provides functional designs for reusable applications developed by the Customization Services team. The Application Designer will work closely with Implementation Consultants, Customization Developers, D2L Product Designers and D2L customers to develop functional designs for D2L platform Add-on applications. The Application Designer will also work with Implementation Consultants to provide design expertise on client customization projects.

  
  
• Customization Analyst (ref #D2LCUA)

  The Customization Services team delivers innovative custom solutions that achieve unique customer business requirements that may not be otherwise met through the Desire2Learn Product Suite.

  Our Customization Services Team is looking for strong coders who can analyze problems, determine where the problems are, and recommend solutions. They will work on technical problems related to customizations of Desire2Learn's commercial products.

  Successful candidates will be good analyzers and creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to detail and competence. They are excellent communicators who are able to bridge the gap between coders and the outside world.

  
  
• Director, Implementation and Customization (ref #D2LDIC)

  The Director of Implementation and Customization Services (ICS) will manage all functions of the ICS practice, including Project Management Services, Implementation Consulting Services, Customization Services, and Practice Enablement. The individual will ensure that Desire2Learn consistently delivers services that delights and exceeds client expectations. He or she will play a vital role in the onboarding of new customers, achieving client retention rates, meeting financial goals, and for maintaining high levels of client satisfaction. This position requires exceptional communication, leadership, and client advocacy skills.

  
  
• Graphic Designer (ref #D2LGD)

  Plan, analyze, and create visual solutions. Decide the most effective way of getting a message across in print and electronic formats using a variety of methods such as colour, type, illustration, photography, animation, and various print and layout techniques. Responsible for providing support for internal departments with graphic manipulation and creation.

  
  
• Implementation Consultant (ref #D2LIC)

  As part of the Implementation and Customization Team in Desire2Learn Global Services, the Implementation Consultant provides technical leadership in the successful implementation of Desire2Learn solutions. The role has responsibilities that traverse a broad spectrum of technical, business, and project accountabilities including: requirements facilitation, business analysis, technical solution design, and solution implementation. Implementation Consultants work on both Pre Sales and Post Sales projects. They work closely with Project Managers, Clients, Sales, Product Development and Solutions Architects. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

  
  
• Implementation Consultant - EMEA (ref #D2LICEMEA)

  As part of the Implementation and Customization Team in Desire2Learn Global Services, the Implementation Consultant provides technical leadership in the successful implementation of Desire2Learn solutions. The role has responsibilities that traverse a broad spectrum of technical, business, and project accountabilities including: requirements facilitation, business analysis, technical solution design, and solution implementation. Implementation Consultants work on both Pre Sales and Post Sales projects. They work closely with Project Managers, Clients, Sales, Product Development and Solutions Architects. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

  
  
• Implementation Consultant - Latin America (ref #D2LIC723)

  As part of the Implementation and Customization Team in Desire2Learn Global Services, the Implementation Consultant provides technical leadership in the successful implementation of Desire2Learn solutions. The role has responsibilities that traverse a broad spectrum of technical, business, and project accountabilities including: requirements facilitation, business analysis, technical solution design, and solution implementation. Implementation Consultants work on both Pre Sales and Post Sales projects. They work closely with Project Managers, Clients, Sales, Product Development and Solutions Architects. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.

  
  
• Implementation Specialist (ref #D2LIS)

  Implementation Specialists are responsible for executing on client implementation projects including configuring the Desire2Learn platform, add-on tools, customizations and integrations between a client's implementation of the Desire2Learn application and other existing systems. An Implementation Specialist will assist the implementation team with scoping, planning, and designing solutions which meet client requirements. Projects often include data migration of student data to the Desire2Learn application. This role will have some client-facing responsibilities and may require frequent travel to customer sites.

  
  
• Implementation Strategy Consultant (ref #D2LISC)

  The Implementation Strategy Consultant will be a motivated leader with a track record of success in building and maturing a client-facing Services Organization. They are energized in an environment of rapid growth and foster a culture of execution and accountability. The Implementation Strategy Consultant will be part of the leadership team within Desire2Learn's Implementation and Customization Services and will help shape and execute a strategic vision to build Desire2Learn's implementation and customization service delivery expertise.

  
  
• Manager, Graphic Design (ref #D2LMGD)

  Actively involved with the specification, design and implementation of graphic design based projects. They are responsible for ensuring graphic design departmental policies, processes and standards are effectively developed and implemented. The Manager of Graphic Design Services will be accountable for the delivery of graphic design projects to clients and internal employees, through the effective management of the graphics team. This position will also include developing and improving onboarding materials, resources and other relevant documentation. The manager would describe themselves as confident, a clear communicator, analytical in nature, and would ideally possess an advanced understanding of graphic design processes and principles.

  
  
• Manager, Web Development - Services (ref #D2LMWDS)

  Actively involved with the specification, design and implementation of web solutions based projects. They are responsible for ensuring web development departmental policies, processes and standards are effectively developed and implemented. The Manager of Web Development Services will be accountable for the delivery of web development projects to clients and internal employees, through the effective management of the web development team. This position will also include developing and improving onboarding materials, resources and other relevant documentation. The manager would describe themselves as confident, a clear communicator, analytical in nature, and would ideally possess an advanced understanding of web-based software applications.

  
  
• Mobile Software Developer - Customization (ref #D2LSDMC)

  Mobile Software Developers will work with a dynamic and growing team to create custom mobile solutions for Desire2Learn clients. As part of the Professional Services Organization, the Mobile Software Developer will work closely with Product Designers to develop custom solutions that meet client's business needs. Projects will vary, but may include standalone applications and enhancing product extensibility through the use of the Desire2Learn Mobile SDK and third party API's. The Developer will be an excellent coder with keen design skills who thrives in an autonomous development environment. Their work will be focused on high quality usable solutions that extend the Desire2Learn system to meet client requirements. This position also requires practical experience working on mobile development projects, having used formal methodologies and development environments.

  
  
• Multimedia Specialist (ref #D2LMMS)

  Desire2Learn is home to the finest eLearning system. The Learning and Creative Services team within Desire2Learn helps clients realize their full educational potential. As a Multimedia Specialist, you will develop interactive environments from start to finish while incorporating our clients' unique challenges, objectives and culture. You will work directly with clients along with other specialists at Desire2Learn to create a sophisticated and influential experience.

  
  
• Project Manager (ref #D2LIPM)

  The Project Manager, working as part of the Project Management group within Professional Services, will oversee the planning, implementation and tracking of single or multiple client projects from beginning to end, including responsibility for project scope, costs, and deliverables.

  
  
• Project Manager, Services LATAM (ref #D2LPMLA)

  The Project Manager, working as part of the Project Management group within Professional Services, will oversee the planning, implementation and tracking of single or multiple client projects from beginning to end, including responsibility for project scope, costs, and deliverables. The Project Manager will have the ability to manage and implement projects from initiation to final operational stage. The ideal candidate will have the ability to lead empowered, matrixed, virtual teams to include Desire2Learn, the Client and potentially 3rd party personnel. Ability to develop, administer and control the budget and P&L for the project. Ability to work flexible hours and travel as required.

  
  
• Senior Software Developer- Customization (ref #D2LSCU)

  As part of the Professional Services Organization, the Senior Software Developer - Customization will work closely with Consultants and Project Managers to design and develop technical solutions to meet client's business needs. The Senior Software Developer - Professional Services may be required to participate in client facing design assessments, feedback cycles and user acceptance testing. Projects will vary, but may include conversion utilities, ecommerce applications, systems integration, and other custom solutions.

  
  
• Senior Implementation Consultant (ref #D2LSIC)

  As part of the Implementation and Customization Team in Desire2Learn Global Services, the Implementation Consultant provides technical leadership in the successful implementation of Desire2Learn solutions. The role has responsibilities that traverse a broad spectrum of technical, business, and project accountabilities including: requirements facilitation, business analysis, technical solution design, and solution implementation.

  
  
• Senior Implementation Consultant - LATAM (ref #D2LICLAT)

  As part of the Implementation and Customization Team in Desire2Learn Global Services, the Implementation Consultant provides technical leadership in the successful implementation of Desire2Learn solutions. The role has responsibilities that traverse a broad spectrum of technical, business, and project accountabilities including: requirements facilitation, business analysis, technical solution design, and solution implementation.

  
  
• Software Developer - Customization (ref #D2LSWC)

  Software Developers will work on with a dynamic and growing team to create custom solutions for the Desire2Learn enterprise suite of eLearning products. As part of the Professional Services Organization, the Software Developer will work closely with Product Designers and Project Managers to develop custom technical solutions to meet client's business needs. The Developer may be required to participate in design meetings, feedback cycles and testing. Projects will vary, but may include standalone applications, system integrations and enhancing product extensibility through the use of Desire2Learn and third party API's.

  
  
• Solutions Architect (ref #D2LSAR)

  The Solutions Architect has responsibility for obtaining business and technical requirements to further the development of holistic Desire2Learn solutions designed to address identified needs across multiple industry verticals. Based on those requirements, the architect will envision a solution, identify gaps and provide recommendations to product development, services and partners, ultimately translating the design into an executable solution. The solution architect understands the big picture, business functions and the strategic goals that the new solution must address, knowing when to apply creativity, business acumen and industry best practices to a given problem.

  
  
• Technical Account Manager (ref #D2LTAM)

  The Technical Account Manager (TAM) is a trusted advisor to D2L's Premium Support customers providing technical guidance for projects, infrastructure (where applicable), and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customer's current and future environments, while keeping their success as a key driver. The TAM will maintain a long-term relationship with their customers and will develop a deep understanding of their development and production environments, as well as their business challenges and objectives. The TAM will also provide escalation management and technical solutions to their designated accounts, while at the same time focusing on their primary business challenges, IT goals, and their pain points. This will allow the TAM to create a Service Delivery Plan ensuring their customers' operational success with D2L products.

  
  
• Trainer (ref #D2LTRN)

  Come bring your talents to a growing organization! We are looking for a Training Specialist to join our Professional Services Organization and help our clients maximize their success with Desire2Learn technology. Roles in Professional Services are designed with flexibility in mind, drawing on the strengths of individuals on the team to meet the needs of our clients. In addition to training clients on how to use the latest and greatest technology from Desire2Learn, our clients also look to the training team to provide them with guidance on best practices in leveraging the technology in a very practical way. Innovation and entrepreneurship are not limited to R&D at Desire2Learn. Our client facing Professional Services team is constantly looking for new ways to help our clients achieve success. We expect all our team members to carry that passionate enthusiasm with them in everything they do.

  
  
• Trainer - APAC (ref #D2LTRNAPC)

  Come bring your talents to a growing organization! We are looking for a Training Specialist to join our Professional Services Organization and help our clients maximize their success with Desire2Learn technology. Roles in Professional Services are designed with flexibility in mind, drawing on the strengths of individuals on the team to meet the needs of our clients. In addition to training clients on how to use the latest and greatest technology from Desire2Learn, our clients also look to the training team to provide them with guidance on best practices in leveraging the technology in a very practical way. Innovation and entrepreneurship are not limited to R&D at Desire2Learn. Our client facing Professional Services team is constantly looking for new ways to help our clients achieve success. We expect all our team members to carry that passionate enthusiasm with them in everything they do.

  
  
• Trainer - LATAM (ref #D2LTRN712)

  Come bring your talents to a growing organization! We are looking for a Training Specialist to join our Professional Services Organization and help our clients maximize their success with Desire2Learn technology. Roles in Professional Services are designed with flexibility in mind, drawing on the strengths of individuals on the team to meet the needs of our clients. In addition to training clients on how to use the latest and greatest technology from Desire2Learn, our clients also look to the training team to provide them with guidance on best practices in leveraging the technology in a very practical way. Innovation and entrepreneurship are not limited to R&D at Desire2Learn. Our client facing Professional Services team is constantly looking for new ways to help our clients achieve success. We expect all our team members to carry that passionate enthusiasm with them in everything they do.

  
  
• Training Designer (ref #D2LTD)

  As part of our Professional Services Organization, the Training Designer works within our Learning & Creative Services team to design, develop and evaluate training programs, training curriculum, documentation, reports and marketing material. The designer is responsible for ensuring all programs and related material is up-to-date, effective and ready for internal use. In this role, the Training Designer will have the opportunity to use and expand his/her knowledge of training and education while utilizing leading edge technologies. The team takes a consultative approach to ensure that our training is meeting the needs of our internal clients and offering additional benefits and knowledge wherever possible. The successful candidate will be creative, enthusiastic, and able to handle several projects and tasks at once.

  
  
• Web Developer (ref #D2LWD)

  Come bring your talents to a growing organization! We are looking for an experienced Web Developer to join our dynamic environment where you will work in a team atmosphere, taking responsibility for building a wide range of web applications and websites. This is a collaborative working environment where you will be expected to contribute your ideas on how to build robust solutions that meet the needs of our clients.

  
  

SaaS Operations:
• NOC Operations Manager (ref #D2LNOC)

  The NOC Manager must ensure that all daily tasks and incoming issues are assigned and escalated as necessary. The NOC Manager will work closely with the Manager of SaaS Operations to resolve issues that affect the service level of the SaaS operating environment.

  
  
• SaaS Analyst (ref #D2LSAASA)

  The Desire2Learn SaaS Analyst is responsible for maintaining good communication and transfer of information between SaaS Operations and the other internal departments that sell and market SaaS to external customers. You will be part of a highly experienced team of professionals responsible for delivering the world class Learning Suite of Desire2Learn products to millions of students and education institutions around the world.

  
  
• SaaS System Administrator (ref #D2LSSA)

  The main responsibility of the SaaS System Administrator is advanced server and application administration, design, key project deliverables and leadership in our mission critical datacenters. These mixed mode Windows/Linux environments are designed for high-availability and performance and are the critical infrastructure from which the Desire2Learn SaaS offering is based. You will be part of a team of highly experienced IT professionals responsible for delivering the world class Learning Suite of Desire2Learn products to millions of students and education institutions around the world. We're currently looking for two SaaS System Administrators. One role will have a focus on Windows, VMWare and Load Balancing administration and the other role will be more focused on Microsoft SQL administration.

  
  

Sales:
• Account Manager - Higher Education (ref #D2LAMHE)

  The Account Manager will manage client relationships for Higher Education clients. Our ideal candidate will be responsible for maintaining high levels of client satisfaction, identifying opportunities to sell the client additional products and services, achieving sales targets for additional products and will be accountable for securing client renewals. They will require the skills to evaluate our current client's eLearning strategy to create a joint business plan with the client in order to move the Desire2Learn relationship towards a higher level of loyalty and revenue generation. As the central point of contact for the client the Account Manager will be required to build and maintain an excellent working relationship, work towards becoming a trusted advisor for the client, identify, engage and coordinate necessary Desire2Learn resources supporting your client accounts, ensure all contractual obligations are mutually agreed upon and met, communicate product updates and changes to existing clients, communicate client comments and requests to development team and/or management, work is primarily done over the phone and by email, with occasional travel required (users conferences and client site visits).

  
  
• Director, Higher Education Sales (ref #D2LDHES)

  The Director, Higher Education Sales will lead all sales activity for new client business in Higher Education in North America. The candidate will be a highly knowledgeable and capable senior sales leader with a proven track record of selling high-value complex solutions to the Higher Education vertical. They will be a senior member of the sales organization and an active participant in defining overall strategy and direction to rapidly grow the business.

  The candidate will spend the majority of their time building and mentoring a team, developing and cultivating prospects, moving them through the sales process, closing new business and building and managing substantive relationships with key industry partners and associations in our core markets.

  
  
• Project Manager, Proposals (ref #D2LPMP)

  Working as part of the Proposal Team within Sales Operations, the Project Manager, Proposals will oversee the Request for Proposal (RFP) process from beginning to end providing ongoing communication and project management to all stakeholders throughout the process.

  
  
• Proposal Writer (ref #D2LPW)

  The Proposal Writer will work in a fast paced and deadline driven environment responsible for responding to sales proposals (e.g. RFPs, RFIs and RFQs) for potential and existing clients. Creating proposals requires an individual with a keen attention to detail who also has the ability to manage multiple concurrent projects with grace.

  The successful candidate will help define best practices by working cross functionally with sales, services, product support, product management, subject matter experts (SME) and marketing.  It will give someone the opportunity to learn about all facets of Desire2Learn and its industry leading learning solution. The Proposal Writer position provides excellent opportunities to grow, learn, and build valuable company experience for future possibilities at Desire2Learn.

  
  
• Sales Operations Manager (ref #D2LSOM)

  The Sales Operations Manager will be responsible for all global sales systems and global sales processes. This role will be the lead on implementing all cross functional sales projects by defining scope and requirements with other divisions (finance, services, and legal) and prioritizing them with IT to implement.

  
  
• Sales Operations Specialist (ref #D2LSOS)

  The Sales Operations Specialist will be the lead on training and implementing Account Management sales tools and processes for the global account management team. The Sales Operations Specialist will focus on ensuring operational effectiveness within the account management organization including streamlining processes, implementing better information sharing tools and processes and working cross-functionally to ensure accurate and best information available for the account management team. The Sales Operations Analyst will work closely with Account Management Managers to ensure sales processes are executed. The position will also work directly with the Sales Operations Analyst on CRM and other key sales operations processes.

  
  
• Senior Account Manager - Higher Education(ref #D2LSAMHE)

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  The Account Manager will manage client relationships for Higher Education clients. Our ideal candidate will be responsible for maintaining high levels of client satisfaction, identifying opportunities to sell the client additional products and services, achieving sales targets for additional products and will be accountable for securing client renewals.

  They will require the skills to evaluate our current client's eLearning strategy to create a joint business plan with the client in order to move the Desire2Learn relationship towards a higher level of loyalty and revenue generation. As the central point of contact for the client the Account Manager will be required to build and maintain an excellent working relationship, work towards becoming a trusted advisor for the client, identify, engage and coordinate necessary Desire2Learn resources supporting your client accounts, ensure all contractual obligations are mutually agreed upon and met, communicate product updates and changes to existing clients, communicate client comments and requests to development team and/or management, work is primarily done over the phone and by email, with occasional travel required (users conferences and client site visits)

  
  
• Senior Enterprise Sales Executive - Canadian Government (ref #D2LSESECG)

  As a Desire2Learn Senior Enterprise Sales Executive you will be responsible for meeting and exceeding sales objectives for an assigned territory by promoting and selling the Desire2Learn product suite through professional sales techniques. We are looking for a highly knowledgeable and capable senior sales individual with a proven track record of selling high-value complex solutions to public sector organizations in Canada. The SESE must possess an in depth knowledge of Canadian Government organizations. The SESE will spend the majority of his/her time in field developing and cultivating prospects, moving them through the sales process and closing new business.

  
  
• Senior Enterprise Sales Executive - For Profit Education(ref #D2LSEFP)

  As a Desire2Learn Senior Enterprise Sales Executive you will be responsible for meeting and exceeding sales objectives for an assigned territory by promoting and selling the Desire2Learn product suite through professional sales techniques. We are looking for a highly knowledgeable and capable senior sales individual with a proven track record of selling high-value complex solutions to the Education, Corporate and Government industry. The SESE must possess an in depth knowledge of the For Profit Education industry. The SESE will spend the majority of his/her time in field developing and cultivating prospects, moving them through the sales process and closing new business.

  
  
• Senior Enterprise Sales Executive - Higher Ed (South Central) (ref #D2LSESSC)

  As a Desire2Learn Senior Enterprise Sales Executive you will be responsible for meeting and exceeding sales objectives for an assigned territory by promoting and selling the Desire2Learn product suite through professional sales techniques. We are looking for a highly knowledgeable and capable senior sales individual with a proven track record of selling high-value complex solutions to the Education, Corporate and Government industry. The SESE must possess an in depth knowledge of the Higher Education industry, K-12 is an added bonus. The SESE will spend the majority of his/her time in field developing and cultivating prospects, moving them through the sales process and closing new business.

  
  
• Senior Enterprise Sales Executive - K-12 (North East) (ref #D2LSESEKNE)

  As a Desire2Learn Senior Enterprise Sales Executive K-12 you will be responsible for meeting and exceeding sales objectives for an assigned territory by promoting and selling the Desire2Learn product suite through professional sales techniques. We are looking for a highly knowledgeable and capable senior sales individual with a proven track record of selling high-value complex solutions to the K-12 Sector. The SESE K-12 must possess an in depth knowledge of the K-12 Sector. The SESE will spend the majority of his/her time in field developing and cultivating prospects, moving them through the sales process and closing new business.

  
  
• Technical Solutions Engineer (ref #D2LTESE)

  As a Desire2Learn Technical Solutions Engineer you will be a point person to comprehensively present our solutions to prospects and clients. You will work closely with sales to develop proposals, discuss business problems, gather requirements, explain the solution value proposition, and facilitate technical demonstrations culminating in the successful closure of sales to clients. Your deep technical skills combined with well polished highly energetic presentation skills, will ensure potential clients are receptive to your understanding of their needs and challenges, as well your recommendations on implementing best practices. An ability to understand the customer's needs, think quickly on your feet and paint a vision of how we will provide solutions to meet their specific needs will make you an asset to our organization and a valued resource to our clients.

  
  
• Technical Solutions Engineer - EMEA (ref #D2LTSEEMEA)

  As a Desire2Learn Technical Solutions Engineer you will be a point person to comprehensively present our solutions to prospects and clients. You will work closely with sales to develop proposals, discuss business problems, gather requirements, explain the solution value proposition, and facilitate technical demonstrations culminating in the successful closure of sales to clients. Your deep technical skills combined with well polished highly energetic presentation skills, will ensure potential clients are receptive to your understanding of their needs and challenges, as well your recommendations on implementing best practices. An ability to understand the customer's needs, think quickly on your feet and paint a vision of how we will provide solutions to meet their specific needs will make you an asset to our organization and a valued resource to our clients.