Senior Account Manager - Corporate, Healthcare, Government
(Ref #D2LAMSC2009R)
General Description:
The Senior Account Manager - Corporate, Healthcare and Government will manage all client relationships within these vertical markets. The ideal candidate will be responsible for maintaining high levels of client satisfaction, identifying opportunities to sell the client additional products and services, achieving sales targets for additional products and securing client renewals. This will require the skills to evaluate current corporate client's eLearning strategy to create a joint business plan with the client in order to move the Desire2Learn relationship towards a higher level of loyalty and revenue generation.
Division/Department: Sales & Marketing
Type of Position: Full-time
Location: Any major US city or Kitchener, Ontario
Main Duties:
- Provide strategic leadership and direction for Corporate clients
- Leverage previous market experience to assist our Corporate clients to increase success and grow their programs
- Responsible for all aspects of client relationship management
- Develop, build and maintain Account Plans for each client account
- Able to understand and deliver Desire2Learn's unique value propositions
- Identify revenue opportunities within each client account
- Successfully convert revenue opportunities within each client account
- Work well in team environments that include Subject Matter Experts to achieve client goals
- Meet with clients in person, on the phone or virtually on regular basis
- Prepare and deliver virtual product demonstrations, answering detailed product questions
- Actively manage and monitor CRM system
- Liaise with Marketing to execute sales and marketing campaigns
- Report on client activities and industry conditions
- Forecast revenue
- Escalate issues to appropriate departmental managers or executives to ensure high level of client satisfaction
- Collect and analyze customer requirements
- Maintain a high level technical understanding of our software products
- Maintain a high level of industry knowledge
- May attend various conferences
- Constantly strive to improve your knowledge and abilities
Work Experience Recommendations:
- 5-10 years as an Account Manager servicing corporate, healthcare or government organizations
- Experience with learning-related enterprise systems (Learning Management, Corporate Training, SIS, or similar) a requirement
- Client-facing experience in a sales, support or service-related role
- Exceptional verbal and written communication skills are required
- Experience with enterprise-level web-based applications
- Presentation skills and experience required
- Achievement oriented, with ability to multi-task and handle multiple clients in a dynamic, fast-paced environment
- Strong analytical, problem solving, decision-making skills
- Excellent oral and written communication skills
- Effective listening, negotiating and time management skills
- Proven team player and ability to work well with others
- Fluent in English; other languages are an asset
- Previous experience using Desire2Learn an asset
Education Recommendations:
- Bachelors degree or advanced degree (education-related is ideal)
We thank all applicants in advance for their interest. To make the best use of your time and ours, only those applicants whose profiles closely match our requirements will be contacted directly.
"People are empowered to make critical decisions with the full support of their supervisors. The greatest reward is looking back on each day of work knowing that you were challenged and have grown as an individual. You get to do things that you would never be able to do at any other job."
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