Senior Implementation Consultant
(Ref #D2LSIC)
General Description:
As part of the Implementation and Customization Team in Desire2Learn Global Services, the Implementation Consultant provides technical leadership in the successful implementation of Desire2Learn solutions. The role has responsibilities that traverse a broad spectrum of technical, business, and project accountabilities including: requirements facilitation, business analysis, technical solution design, and solution implementation.
Implementation Consultants work on both Pre Sales and Post Sales projects. They work closely with Project Managers, Clients, Sales, Product Development and Solutions Architects. This is a very project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.
Division/Department: Professional Services
Type of Position: Full-time
Location: Kitchener, Ontario
Main Duties:
- Primary technical contact in the Implementation Phase for large clients and consortia.
- Assess client technical readiness and plan software installation and configuration
- Requirements analysis with clients to establish an implementation and configuration plan for the solution.
- Propose, design, develop, and deploy standard product as well as custom technical solutions.
- Design, configure, and deploy integration solutions between enterprise systems such as the Desire2Learn suite of products and Student Information Systems.
- Support client acceptance testing of deployed solutions.
- Keep up to date with new technology trends to help facilitate client learning solutions.
- Maintain proficiency with Desire2Learn Web Services APIs to help clients develop custom integrations.
- Design and develop solutions using most effective technology for a given situation like XML, XSLT, MS SQL or various scripting languages.
- Provide strategic business consulting services to clients to help define and shape strategic eLearning vision, and also, to build a tactical plan executing on that vision
- Review Sales Engineer documentation
- Review Requests for Proposal and provide input on gap analysis
- Provide mentorship to less senior consultants
Work Experience and Qualifications:
- At least five years of relevant work experience
- At least 3 years of experience working with relevant programming technologies
- XML
- SOAP and REST APIs
- ASP
- Java
- .NET
- SQL
- At least 3 years of experience working with Internet technologies, Web 2.0 concepts, Software as a Service (SaaS).
- Ability to multitask many simultaneous projects using strong organizational skills.
- Confident and knowledgeable in Information Technology, including systems development lifecycle, business modeling, systems integration/implementation, methodologies, estimating and architecture.
- Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation.
- Highly proactive and independent.
- Excellent written and oral communication skills.
- Working knowledge of enterprise solution implementation to business customers.
- Comfortable in communicating with a range of technical and non-technical stakeholders to derive requirements.
- Familiar with Enterprise principles of Scalability and Reliability.
- Expert in requirements facilitation and business process mapping
- Expert in translating requirements into technical solution design
Education Recommendations:
- Bachelors of Computer Science, Applied Science, Engineering or equivalent
- Advanced degree in any of the above fields if work experience requirements are not met
We thank all applicants in advance for their interest. To make the best use of your time and ours, only those applicants whose profiles closely match our requirements will be contacted directly.
