Systems Architect (Ref #D2LSAR2008)

General Description:

Main Duties:

• Performance and tuning analysis of both internal/external Windows Services
• Configuration, management, and support of the following;
  • Print and file services
  • IIS 6.X or higher
  • Terminal Services
  • Microsoft Windows 2003, File, Web, and SQL Clusters
  • Microsoft Exchange Clusters
• Involvement as a key senior resource on internal project teams for critical applications or escalated internal support.
• Detailed involvement in the development/planning/execution of new IT Policies and infrastructure projects
• Internal consulting with Product Development & Professional Services divisions on key projects
• On-call rotation is a requirement of this role
• Focus on core production services within the Desire2Learn Hosting Facilities and HQ Data Centre
• Work to define and maintain technical architectures
• Responsible for designing and maintaining multiple customer facing systems, as well as internal production and development systems
• Provide daily operational management and support to the hosting environments to attain or exceed a 99.99% systems availability level
• Performs analysis on business requirements and produces design specifications as required
• Provide training and mentoring to IT team members
• Ensure quality designs and implementations
• Hands-on participation in the implementation and roll-out of systems
• Assist with providing on-call support as needed

Work Experience Recommendations:

• 5+ years of Windows Server management experience in an environment of 200+ Windows 2000/2003 servers and 300 – 600 users or more.
• 3+ years experience managing Active Directory objects using GPO
• 2+ Years experience SQL/Oracle administration experience
• Experience managing Exchange Clusters
• In-depth knowledge and experience using IIS 5/6.X (3+ years)
• 1+ Years of VMWare ESX 3.X experience required
• 1+ years of FC/ISCSI SAN management experience
• 2+ years experience using ticket management systems such as (but not limited to) Remedy, or HEAT utilizing basic ITIL processes
• 1+ years network administration experience in a multimedia network environment utilizing VOIP/Video, 802.11P, & 802.11Q (Layer 3 & 4 required, Layer 7 preferred)
• Posses a holistic view of technologies, and use it effectively in design and implementation of services
• Strong knowledge of systems architecture & data management
• Technically oriented, confident, adaptable to change, demonstrated problem solving skills, abstract thinking, good verbal and written communication skills, team player and continuous learner
• Ability to clearly document and communicate objectives, requirements, and designs to both technical and non-technical audiences
• Seasoned judgment to suggest approaches that optimize among customer needs, business constraints, and technological realities
• Demonstrated ability to compare, contrast, and prioritize among alternative approaches to meet objectives while assessing risk both quantitatively and qualitatively
• A Minimum of 3 years experience with VMWare ESX server, in a high availability environment
• Familiar with Storage Area Network (SAN) technologies and their practical application in disk and tape solution design. This includes fiber channel as well as IP based solutions
• SAN administration, replication, and backup/recovery software knowledge required. (ie. HP EVA 8100, IBM DS4300, Netbackup, DoubleTake, ZFS)
• Familiar with the design, usage, and application of multiple security technologies (Layer 7 filtering, IDS/IPS, Layer 4 firewalls, IDM, NAC etc.)
• 3+ years network administration experience in a multimedia network environment utilizing VOIP/Video, 802.11P, & 802.11Q (Layer 3 & 4 required, Layer 7 preferred)
• 3+ Years experience SQL/Oracle administration experience

Education Recommendations:

• Current VCP an asset
• Current CCNA an asset
• Technical diploma/degree in a related field required. (Comp. Sci., Networking Technologies, etc.)
• Project Management Certification an asset
• VMWare and/or SAN, training/certifications an asset
• Current Checkpoint certification an asset
• IBM/HP Server/Storage training or certification an Asset
• Current Microsoft Certification recommended (MCSA/MCSE)