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Windows System Administrator (Ref #D2LWSA2009)

General Description:

Division/Department: Information Technology

Type of Position: Full-time

Location: Kitchener, Ontario

Main Duties:

• General Windows Server system management and administration tasks:
  • Daily event log reviews
  • Use of Microsoft Systems Center Operations Manager or other similar tools for day to day management and monitoring tasks
  • Active Directory management and updates
• Basic performance and tuning analysis of both internal/external Windows Services
• Use and creation of basic GPO's for Active Directory management to enforce corporate policies and standards
• Configuration, management, and support of the following:
  • Print and file services
  • IIS 6.X or higher
  • Terminal Services
  • Microsoft Windows 2003, File, Web, and SQL Clusters
  • SharePoint, Exchange, and other related MSFT products
• Configuration and management of centralized Antivirus, AntiSpyWare, and SPAM filters
• Response to internal/external production environment issues or requests escalated from Level 1/2 Desktop/server resources or the Implementation Services team
• Management and support of the D2LHQ/QA/Development and other internal domains
• Involvement as a key senior resource on internal project teams for critical applications or escalated internal support.
• Detailed involvement in the development/planning/execution of new IT policies and infrastructure projects
• Internal consulting with Product Development and Professional Services divisions on key projects
• The above outlined duties with main focus on core production services within the Desire2Learn Hosting Facilities and HQ Data Centre.
• Involvement as a key senior resource on internal project teams for critical applications or escalated internal support.
• Detailed involvement in the development/planning/execution of new IT Policies and infrastructure projects
• Internal consulting with Product Development & Professional Services divisions on key projects
• On-call rotation is a requirement of this role

Work Experience Recommendations:

• 5+ years of Windows Server management experience in an environment of 100+ Windows 2000/2003 servers and 300 - 600 users or more.
• 3+ years of experience in a mission critical environment with change control procedures
• 2+ years experience using ticket management systems such as (but not limited to) Remedy, or HEAT utilizing basic ITIL processes
• 3+ years experience managing Active Directory objects using GPO
• 3+ years experience managing Microsoft Server 2X Clusters
• 2+ years Microsoft DNS management
• 2+ years Multi-domain or complex AD environment management experience required
• 3+ years in-depth knowledge and experience using IIS 5/6.X
• 3+ years Mission critical service management experience required

Assets:

• Experience working with Identity Management solutions
• VMWare experience or training
• F5 experience
• Linux or Unix experience/training
• BIND DNS management experience/training
• Ethernet Network management experience (Layer 3-7)
• SQL/Oracle server administration/programming experience/training

Education Recommendations:

• Technical diploma/degree in a related field required
• HP/EMC Storage training or certification an Asset
• Current Microsoft Certification recommended (MCSA/MCSE)
• Project management training/certification required
• Current VMWare certification an asset
• Current F5 certification an asset