Technical Account Management
Your Learning Management System (LMS) is mission critical to your organization, and often you may want and need a higher touch point than our regular Service Desk support. Our Technical Account Management (TAM) Program offers expertise, access, and commitment to help maximize your investment in Desire2Learn Learning Suite as well as providing an avenue to key services. The TAM leverages a proven methodology and serves as a cross-functional, cross-company advocate - a critical enabler to guide you in best practices and facilitate rapid progress toward your strategic eLearning goals.
What We Offer
Single Point of Contact
Desire2Learn will name a single point of contact TAM who has a thorough understanding of Desire2Learn's solutions portfolio and roadmap.
Risk Mitigation
Your TAM will quickly learn your technical and operational environment in detail, and will be responsible for providing proactive insights and recommendations around architectural and technical guidance, contributing to your overall risk mitigation strategies for your learning environment.
Ongoing Evaluations
Data and metrics will be evaluated and used to make recommendations on how to leverage the system to its maximum performance.
Enhanced Service Experience
With over a decade of deep LMS experience working with clients around the globe, Desire2Learn employs the best of the best. Your TAM will provide enhanced communication to arrive at a resolution quickly, efficiently and with minimal disruption.
Resources
Success Stories
Hear how Desire2Learn's learning & creative services have made an impact on client's success